Kugamon AppExchange reviews: all 134, verbatim

The Kugamon team has a real winner on it's hands. This SFDC-native platform is lightweight but powerful, bringing the entire sales process onto one pane of glass. No more disconnected Opportunities and Quotes/Orders, no more fractured approval processes, just more control over everything. They've really thought of a lot to improve QoL for both sales reps and admins. Implementation is a breeze, and my only hardship has been our own business processes that needed to be custom built.

Highly recommended.

Customer service is on point! Has gone above and beyond to assist with my questions. Thank you!

The Kugamon team is incredibly responsive and handle support questions very quickly. It’s clear they genuinely value customer feedback and are always innovating. Loving it!

Yes!

Kugamon is so deeply thought through that it hardly feels intimidating to use. The onboarding is second to none; the Kugamon team has everything mapped out to ensure a white-glove experience throughout the entire process.

Once you are onboarded, it feels like your revenue is turned on autopilot—it just works. It makes it easy to quote, easy to collect, and easy to renew. As someone who has set up Salesforce CPQ before, I found Kugamon to be much more straightforward and easier to use. It took us just a few weeks to get going, rather than the few months or even years required by other systems.

If I could, I would scream it from the mountain tops: at least get a demo of this product if you or your team are involved in any sort of sales or sales process. Kugamon is intuitive, simple, and drives revenue with thoughtful automation along the way.

I recently had the opportunity to work with a Kugamon representative as part of scoping a new project for our organization. What stood out immediately was the depth of knowledge and level of detail they brought to the conversation — they came well-prepared, asked the right questions, and provided genuinely useful guidance that helped us move forward with confidence.

It's rare to find a partner who engages with this level of thoroughness at such an early stage. Kugamon demonstrated a clear understanding of our needs and the broader context of the work, which made the scoping process significantly more productive.

I would strongly recommend Kugamon to any organization looking for a knowledgeable, detail-oriented partner to support their Salesforce projects.

Kugamon works exactly how we need it. The real bonus is the customer service. If you ask a question or need help you receive a near real time response. It's not just the response is the content of the response coupled with either a quick phone call or a a request to meet. In a urgent world they understand what it means to deliver exceptional customer service!

I’ve had a great experience using this application and would highly recommend it.

One of the standout aspects is the support team — they are consistently responsive and incredibly quick to reply, which makes a huge difference in day-to-day use. It’s clear that customer feedback is genuinely valued, as new features and improvements are regularly introduced based on user input.

The overall quote to cash process is very seamless, and the administrative management is well-structured and efficient. Additionally, the training materials are easily accessible and kept up to date, making onboarding and ongoing learning seamless.

Overall, a reliable and user-focused application that continues to improve as other tools out there.

Kugamon is an awesome tool that I found to be easy to understand and configure for our complex use case. When there were times I was unsure how to do something, Kuldip was always helpful and quick to respond! Not to mention, they have a fantastic onboarding process that does a great job of covering every feature. Cannot recommend this tool enough!

Kuldip and the team are super responsive, easy to work with, and are always innovating on the product. There are lots of great features, and what's not available Kugamon provide ways to help us extend its functionalities.

Kugamon makes renewals and subscription management easy to deal with, without having to build in house, or pay the expensive cost of Revenue Cloud.

It is easy to use, and is also extremely customizable. I'd recommend it to any business who wants to save themselves the headache dealing with renewal architecture or skew management, and wants to keep everything native to Salesforce.

Kugamon has worked really well for our org and our business model. Kuldip and team are also incredibly responsive and great partners to have. I would highly recommend this product to anyone.

The app is easy to use, and the team is great to work with!

Yes

Our organization has been working with the Kugamon team for the past month on implementation and training. As the primary admin for my Salesforce Org and also Kugamon this has been a complete game-changer for myself and our whole company. The Kugamon app itself is powerful and intuitive, but what truly makes it a 5-star solution is the outstanding support that comes with it. The training was exceptional and the communication has been clear and consistent from day one. The wealth of resources provided has also empowered our team to master the app quickly. We couldn't be more impressed with both the product and the people behind it. Highly recommended

The business unit I support has a pretty complicated process, and Kugamon has been able to deliver. That has really helped with ease of use and, more importantly, great adoption. We've been able to tailor it to all of our needs with a very strong support system from Kugamon. They're always available, whether as a sounding board or for technical help, and they really partner with us as we evolve. As a BSA, that's been the most valuable part. Pairing that level of support with an app that can be easily tailored to handle such a complex process has made both me and my business users really happy. I’d definitely recommend the service, and especially the support that comes with it.

Really well designed and has what we need to help the business do their job well, well-architected product with lots to offer!

Kugamon has significantly enhanced our Salesforce experience by streamlining our quote-to-cash process. Its seamless integration within Salesforce allows us to manage quotes, orders,Invoices and Payments efficiently without the need for external tools.

One of the standout features is its user-friendly interface, which has made it accessible even to team members without a technical background. The point-and-click solutions have simplified our sales processes, reducing manual effort and improving accuracy.

The support team at Kugamon is exceptional. Kuldip Hilyar did a great job here in assisting out onboarding. He and his team provided thorough training and were always available to address our concerns, ensuring a smooth implementation and ongoing support.

Overall, Kugamon has been a valuable addition to our Salesforce ecosystem, enhancing our operational efficiency and customer satisfaction.

I thank Kuldip and his team for all the efforts they took in building this tool and making our lives easier. Thank you Kugamon.

I discovered Kugamon when searching for CPQ solutions for our VAR/Subscription Service business. We looked at several different vendors, but most were either too expensive or too complex for a company our size. I found Kugamon as a solution due to some Kugamon User responses in an online forum where I had also noticed Kuldip, the founder and CEO, providing help and solutions to Salesforce Admins/Developers. I loved that Kugamon is a native tool in SFDC, providing a lot of flexibility and room to customize.

Kuldip took us through the entire implementation process, providing all the data needed to understand the product. He also provided all the tips needed to ensure we had data integrity before beginning the process to ensure a seamless integration. Any issue specific to our org that I came across, he was always happy to support in any way he could. Renee was also extremely helpful in providing the steps for migrating our historical data into the Order system and I was able to complete this heavy task sooner than planned.

I also put in a feature request for updates to the quote line importer, which his team was able to turn around in just a couple of months for me. They continually release feature updates due to customer requests or through their findings as they use the tool in-house. His team’s dedication to their customers speaks volume about the product.
Kugamon provides an all-in-one solution for handling quote-to-cash, subscriptions and renewals. We strongly recommend it to any organization seeking a dependable and feature-packed CPQ solution. If you need to see this tool in action, they have a Test Drive option in the AppExchange which is one of the reasons why we were able to decide so quickly on this product. They also have an extensive library of videos on their YouTube channel which walks through all of the product features along with other Salesforce Administration tutorials.

We started using Kugamon internally for our consulting business. Have a decent mix of subscription and one time revenue. Kuldip has an excellent onboarding experience that reviews all the the key concepts and features of Kugamon in order to help you visualize how it can support your business.

With Kugamon, I've been able to backfill and migrate my opportunity and subscription management in about a day. Now, all our opportunities are on the Kugamon processes, connected to contracts, and have renewals in the future. We've done no extra customization and anyone capable of clicking around Salesforce can help manage this. You don't have to be a certified admin or flow wizard to be successful with this tool.

I also appreciate the intentional design and order of operations that facilitate clean data. The implementation and opportunity process had me pulling out data in contract PDFs and tribal knowledge to enrich the accounts and contacts in my org. Things like the billing contacts, invoice periods, billing frequencies etc. To process an order in Kugamon, the data integrity is ironclad and just contributes to running best in class Salesforce practices. They even provide prebuilt reports that immediately worked with all my backfill efforts.

Don't hesitate to give Kugamon a shot if you're in the market for CPQ and subscription management.

We recently integrated Kugamon software into our existing Salesforce environment. The software meets the original requirements along with myriads of "unexpected improvements" that our users and company continue to benefit from.

Shoutout to Kuldip Hillyer and Renee Jones-Sparks for helping us throughout the integration efforts. The commitment, dedication, and passion that they both have for Kugamon as well us as for customers is clear and appreciated. Kuldip's highly technical knowledge and Renee's "Punisher" approach to task lists are only a few of their strengths. They were always accessible to answer questions, troubleshoot issues, and provide training to our team.

We highly recommend Kugamon software for any organization looking to enhance their Salesforce capabilities.

At CollegeVine, our experience with Kugamon has been outstanding. From the initial implementation to ongoing feature updates, Kugamon continually impresses with its robust capabilities and exceptional support.

One of the standout features for us has been the ability to efficiently quote and track our subscriptions and renewals. Kugamon’s intuitive interface and seamless integration with Salesforce have significantly streamlined our processes, saving us valuable time and effort. The constant updates and feature enhancements ensure that users always have access to the latest tools and improvements.

Special mention goes to Kuldip Hillyer and the Kugamon support team, who have been incredibly helpful and responsive. Their dedication to providing top-notch support and suggestions has made a huge difference in our operations. Whether we have a simple query or a complex issue, Kuldip and his team are always ready to assist and provide valuable insights.

Overall, Kugamon offers a comprehensive solution for managing subscriptions and renewals. We highly recommend Kugamon to any organization looking for a reliable and feature-rich CPQ solution.

always updating features and services. Kuldip is always willing to help and provide suggestions!

Kuldip Hillyer and the Kugamon support team has been simply Amazing. They were able to provide immediate support and issues resolved.

Finally a native tool that will put you data where you want it most, in SFDC. CPQ, native. and there's more coming including a native deal room.

It feels like no expense has been spared in creating a user experience that is better than the status quo.

Works well for our company! The support is also very prompt and helpful!

I recently received exceptional support from Kugamon. Their support team was prompt and effective in addressing my inquiry. Thank you Kugamon!

Kugamon's powerful configurability, specifically with the Order Release Checklist, made streamlining our sales process easy and effective. Now, instead of chasing down forgotten data (if you manage Salespeople, you know how hard this can be) or having to go back and forth with a customer because of mistakes on our end, we can be confident that the our orders are 100% complete the first time. It's amazing how effective a simple checklist can be, especially when utilized in the right place!
On top of that, their subscription setup is intuitive, yet data-rich, their product configuration is INSANELY customizable, and their training, support, and knowledge base are all incredibly helpful. I would, without hesitation, go the Kugamon route if I had to choose again.

If your organization does Salesforce development in-house, Kugamon CPQ is the ideal CPQ package for you.

Our organization does a lot of internal development (we are not a declarative shop, we are code-first) and our developers have experience with other CPQ solutions. We chose Kugamon because the processing all happens on-instance. Though this may seem like a small detail, it is a big deal; knowing that nothing is going off-instance to be processed in a black box gives us the confidence to reason about how the solution works and build customizations around it.

Additionally, the Kugamon team has proven to be very developer-friendly. When we have questions or seek guidance, they are eager to engage and proud of the work they have done. For a developer, there is nothing like being able to engage directly with the people who design and build the software that you are relying upon. They are happy to provide recommendations and talk at a detailed technical level - and they know their customers. Great company, great product. I'm so happy we ended up with this solution.

As a small software developer, we were surprised how little was available in terms of CPQ solutions that would work with Salesforce and Quickbooks. We implemented Kugamon after realizing Salesforce CPQ was more of a custom solution than an out-of-the-box solution.

Our Kugamon implementation went super fast and we continue to be impressed with how much is included in the packaged solution. CPQ solutions are complicated but Kugamon utilizes standard workflows with consistency and dependability.

We were thrilled to ditch the Excel spreadsheet that we were using to keep track of subscription renewals and also appreciate now having accurate revenue recognition to give us visibility into true deferred revenue vs earned revenue.

Today, we launched phase 1 of our Kugamon CPQ implementation. CPQ is tough work, there's no way getting around it. Partnering with Kugamon and their exceptional team makes it a lot easier.

My team and I discovered Kugamon when we were searching for a 100% Salesforce native CPQ. We looked at several different vendors, but most had some logic occurring off instance which wasn't what we were looking for. When we dove in, we realized that Kugamon was a strong fit for our use case. We made the purchase and I can now confidently say it was the right choice.

The implementation and training process was delightfully intense. We spent 3 hour a week for 8 weeks with the Kugamon team going through all of the configuration and functionality. But as a result, I finished training with a strong understanding of how everything works and how I could configured it to my use case.

Kuldip, the founder and CEO of Kugamon, and Victoria, our Customer Success Lead, have made themselves incredibly available for all of our questions and queries. They’ve also helped us use Salesforce better over all.

We still have a lot of work left to complete, but I have high confidence that we’ll tackle it successfully with Kugamon. They have a strong product and an even stronger team. If you’re in the market for a CPQ, I highly recommend you check them out.

Kugamon enables robust features in the CPQ realm that extends the processing power of the Salesforce platform. Through purchase, implementation, and support, their team is always readily available to answer any questions and guide you through the solution to obtain the best outcomes from your solution.

Their continuous improvement and growth into new features also makes them an impressive provider to work with. I'm not sure there's a better group of people to work with for any of your CPQ needs.

This was one of the best implementations I have ever participated in. The product is easy and highly effective. The Kugamon team is incredible, extremely knowledgable and very responsive. I am excited about the insights Kugamon is going to bring to our business.

This is for the support that I got today from Kugamon. I have been working with so many package providers of all sorts. This is the first time in last 12 years when I got an almost instant response and got the issue resolved too. Thank you so much for this support you provided.

Excellent Implementation and Support
It makes life with Quotes and Orders much easier
Very good product, excellent tool.
Overall, Kugamon is a great product and team to work with!

Kugamon provides me the ability to manage my business seamlessly. It takes just minutes to create an order and generate an invoice. For my customers with service subscriptions, my invoices are sent to them automatically each month without me doing a thing! I also have a complete view of all of my renewals which is invaluable when trying to forecast future revenue. Kugamon allows me to spend more time running my business which is why I think this product is awesome.

Kugamon is a fresh breath in the world of CPQ on Salesforce. Built to modern standards and always evolving, this tool should be considered by any team looking to expand their use of Salesforce. The fantastic Kugamon team stands behind it's clients and values their input.

Not only does Kugamon provide a quick and helpful tool, but their Support is excellent. Would highly recommend working with this team!

CEO, Kuldip Hillyer and the entire Kugamon support team has been simply Amazing. Our organization has been using their product for over 9 years. This customizable product has enhanced our business processes and added a layer of efficiencies.
Over the years as we uncover different business requirements and needs. While in the discovery phase, we are not afraid to connect with Kuldip and team to help us sort through, brainstorm functionality that will best suit our ever-changing business.
It’s very apparent, he is very knowledgeable, creative, and passionate about this product…as he should be.
I would highly recommend Kugamon – Great team, Great product!

I've used Kugamon before in my previous company as a power user when I was in CS. Now at Copado, Kugamon came to me as a large project to implement into our production org to help our quote to cash processes scale. When training began last summer, the CEO organized and led all the trainings with me as the person to be the subject matter expert in the tool. The trainings are highly organized with templated decks that he fills out during the sessions You are also well guided on how to set up products in your active pricebook, so that you ensure KG works seamlessly with its automation flows.

What could be a better experience with the training is that it be customized and tailored to your own use case as a customer. There was some content that was not applicable to Copado's use, so we could have skipped over some of the areas that were not SaaS related.

Another area was that sometimes the CEO can be a little grumpy towards developers, but he is one of the most intelligent people you will have ever met. Overall, I enjoyed my experience working and learning the tool from an Operations perspective and skillset with him.

Since our go-live in late 2020, our Operations team has been very happy with the incremental improvement that our first phase of deployment has brought. If you use KG out of the box and use the entire suite, the KG user experience is as little clicks as possible. It's got nearly every scenario thought out for Sales, Ops, and CS teams.

Thank you Kugamon team!

When initially looking for a CPQ solution we reviewed the Salesforce solution but quickly realized it was too complex and the pricing was outrageous. We turned to the AppExchange and found Kugamon and have been so pleased with my decision to go with their solution. Pricing is of course a big consideration when adopting any software, Kugamon is priced very fairly for the immense amount of value the software provides.

The system is very flexible as well, in many respects we did not fit into the traditional box of offering a simple physical or virtual product. Kugamon already has several customization options built in which allowed us to leverage and rapidly implement the solution.

We have adopted many software products and to date the Kugamon on-boarding and implementation is head and shoulders above any other experience. The team takes a very thoughtful and intentional approach to training and onboarding their customers. This process really makes the implementation of a complex system very smooth since they guide you along in such an organized and professional manner.

Kugamon will be my recommendation for a CPQ system every time I have an opportunity.

We just finished the implementation with Kuldip a few months ago. It was really awesome to have him hand-holding throughout all of the planning and setup of the system, which made it go smoother than anticipated since we've never done anything complex before.

The customization that he and his team carried out were also exactly what we needed to ensure our users are handling orders and payments well by adding automation/batch processing.

Anytime we had a question, we were able to reach out to Kuldip's team including the support reps so we never felt like we were doing this on our own.

There are also Kugamon Group Meets, which happen every month to go over new functionality and gather feedback on the application from a round table of users, which I don't think I've seen with many other apps.

Thank you, Kugamon, for going above and beyond for us.

We have been using this product for many years now. Their product is completely customizable which is very helpful to incorporate our business process. They keep on adding new features and upgrade our Prod by making sure not affecting existing customization.

Support is excellent, especially is Kuldip is always there when we need it most.

I have used Salesforce CPQ product for few years, but I never missed CPQ while using Kugamon’s Product. Now they have complete Quote to Cash system which includes subscriptions, Assets, Renewals, invoicing, billing etc.
Very nice product and I would highly recommend.

We have yet to implement and go-live with Kugamon, but our Sales and evaluation experience with Sahn from Kugamon was excellent. She took the time to go in deep detail of our current Sales and business process, resulting in a really rich understanding of our business needs. She listened and provided feedback to her development team when we explained that the pricing logic of the tool would not fit our business needs. She spent lots of time holding demos for our team, coming into the office and providing reference contacts so we could feel absolutely secure with our decision. I appreciate the partnership Sahn displayed in understanding our business, I look forward to continuing the relationship and a successful implementation for Neverware.

Not just very handy product but also an excellent support. Always very quick to resolve your queries and help improve the experience. One of the best I have ever worked with.

Vita Group is a diverse multi-brand company with a retail presence in telecommunications, technology accessories, medical aesthetic clinics and men’s athletics. We have more than 1700 team members and over 120 points of presence across Australia, generating over $750 million in revenue (November 2019).

We engaged Kugamon in mid-2015 to implement a new Salesforce based sales ordering system, to support our growing telecommunications business. Our requirements were often not simple or standard, and required a mix of out-of-the box capabilities, as well as customisations. We worked heavily with the founder and CEO, Kuldip Hillyer and have nothing but praise for his abilities to rapidly assimilate complex requirements to conceptualise and define the best solution to meet our needs. He and his team have always delivered high quality solutions and met their timeframes, and now provide excellent ongoing service and support.

Its fair to say that we only utilise a subset of the available feature set, but what we do use is used heavily. Today we have over 250 active users of the solution, processing over 7200 orders per month, and it integrates in near real time with our ERP for financial, product and inventory management.

Whilst the implementation was not without its challenges, we have now used Kugamon for over 4 years and would highly recommend them. Whilst there are cheaper options out there, but if you want a robust solution that works well with great support, Kugamon is definitely worth evaluating against your requirements and adopting if it meets your needs.

We are a company in the LED lighting sector with a growing customer base, 350+ products (SKUs). Our online catalog in Kugamon/Salesforece streamlines the creation of quotes, orders and invoices. Some of the over 10,000 quotes created since implementing Kugamon are 10 pages long. Kugamon has allowed us to boost our existing Salesforce functions with customizable enhancements for sales/accounting flexibility, e-signing, excellent CPQ, and real-time inventory/asset management – all native inside the SF CRM!

The Kugamon Team has team provided immediate service and support with product updates and customizations that adapt the product to our workflow. We have used Kugamon for over 5 years now and highly recommend Kugamon.

I loved this app! Found it years ago and implemented it while working for another company. It lifted the burden of managing many aspects of the sales cycle from initial quote to automatic billing. The company has since moved onto a new platform (and quite frankly they could not see the value at the time which is unfortunate) but I still advocate this was by far the best app to quote and sell and will continue to promote it to my future clients. It's a smart investment.

It's capabilities and feature set is rich and worth every penny.;
- sync products from quote to cash to your financial system is a big bonus;
-custom quotes to accompany a proposal is a win/win plus you can standardize these for various teams;
-tiered pricing is the best way to manage your pricebook because it minimizes SKUs to remember;
-recurring billing and integration to pay processors just makes sense...no more time spent managing recurring payments manually and you have a choice as to which pay processor you want to connect to.
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Now that I run my own company and instance of SalesForce, I'm now using 3 different apps to 1) prepare a proposal and quote 2) manage the opportunity pipeline 3)prepare invoice with payment link. Those apps in total cost over $250/month just for subscriptions. It does not account for the time I put in to manually sync product lists and information across the apps to provide a proposal.

I look forward to saving $150/month just by choosing this app. I highly recommend it.

I've had the pleasure of leveraging Kugamon at my last two organizations. For both, we selected Kugamon primarily for their easy to use contracting and subscription management features- as well as their top notch support. But in this last run, with limited resources, we also have had made great use of Kugamon to manage our receivables--- keeping outstanding invoices to a minimum, and increasing dramatically our visibility of future cashflow back to the business.

I highly recommend any subscription based business look at Kugamon for a full breadth of functionality- contracting, e-signature, subscription management, flexibility of options, and finance visibility!

We're a small startup and we were trying to implement a rather intricate, semi-automated solution alongside kugamon. Not only did kugamon help us by extending their platform to accommodate our immediate needs. They also worked hand in hand with us through our own solution, giving us pointers when needed. I've only come to learn recently that Kuldip, one of the main people helping, was the CEO. I had always assumed he was like some really helpful developer on their side.

As a developer I'm typically used to lackluster integrations with little to no actual human contact. This was a nice breath of fresh air into an otherwise laborious process. I can't recommend these folks enough. They've gone far above what I expected going into it all.

I joined my company as the Director of Sales in May 2018, at which point Kugamon was already an active (but not live) project underway with our Sales Operations Manager. At my estimation the project was about 60% complete.

My Sales Operations Manager (a 5+ year sfdc admin) then left the company with very little notice a week later in pursuit of a new opportunity. We did not have another internal resource capable of getting the Kugamon project, which would solve many of our business processes, actually launched. Needless to say, I was up a creek.

Kuldip (Kugamon Founder, CEO) reached out as a courtesy to ask me what he could do to help. I was honest and told him I didn't yet know enough about the problems Kugamon was fixing, or enough about Kugamon as a service, to suggest a path forward. It was at that time that he recommended a Kugamon Resource, a legitimate sfdc super-admin, to not only get us over the hump but prepare me to manage the system moving forward. That resource turned out to be a woman named Renee, who provided a customer experience unlike any I've ever participated in as a buyer.

We purchased 40 hours of her assistance, during which she provided an extremely detailed time sheet allowing me to stay up to speed with her progress in real time. In the following weeks after I was introduced to Renee, she completed all of our remaining customer tasks for implementation, and helped us clean up our SFDC infrastructure and flow. Additionally, she helped w/general troubleshooting.

We go live next week after Renee takes my Sales teams through 2 separate hour-long end user trainings. She's also going above and beyond and training our Customer Success Organization, who's currently handling our renewals.

So, in summary, if you're a company with limited internal SFDC Administration resources and expertise, Kugamon Administration is an absolute MUST and worth every single penny.

Will post a review of the system after we'v

Kugamon is a backbone of how we provide our subscription services to customers. Support folks are always attentive and response time is "lightning" fast.

I would like to specifically call out their Admin Services team. Renee especially is a gifted business analyst, and checks all the boxes you need of someone sitting shoulder to shoulder with you customizing a complex system to meet and exceed your company's specific needs.

The research phase was extensive but very happy to have chosen Kugamon. When you blend a great product with a fantastic support team you have a winning combination. From the demo to final product the Kugamon team has been very supportive and responsive to all of my questions and always willing to bend over backwards to get things done. If you are looking for a CPQ that is native to Salesforce, generate quotes and orders fast, can handle complex sales structures and is easy to set up and configure then give Kugamon a call!!!

Excellent level of support from every arm of the organization.
I would highly recommend Kugamon to any business, especially those on Salesforce Platform

Kugamon, Kuldip, and his entire team have been incredible from pre-sale all the way through post-sale. The pre-sales presentation was by far the best demonstration I received from any vendor so kudos to Sahn and Jazz on their level of professionalism. After we negotiated and started implementation, I was worried that the staff was too small to handle all of the numerous questions that my org would throw at them but to my pleasant surprise, Kuldip and his team responded quickly and made sure our questions resolved ASAP. I'm so glad I didn't go with Zuora who ended but trying to use a scare tactic to reconsider them after we told them we went with Kugamon. It speaks to their sales approach and like I said, I am very glad we went with Kugamon.

The Kugamon team is thoughtful and helpful.

Has an extraordinary call with Kugamon team.. very thorough and client-centric service!

Kugamon has fixed a payment recording issue that has been plaguing our company for a long time. Kuldip and his team worked tirelessly to understand and solve the problem. Payments were not all coming into our system from our payment processor automatically, which caused inefficiency. Kugamon has been great to work with and we appreciate the team's solution!

Our team loves Kugamon. We initially bought the product in 2013 and completed adding on Subscription and Renewal management custom changes in December of 2017. Our salesforce + kugamon setup allows us to manage opportunities, quotes, orders, invoices, assets, subscriptions, and automates the renewal process. We will save almost $100k per year by automating our renewal process with Kugamon.

I really appreciate their approach using a Business Process Review to draw out of our team what the project needs to achieve before, during, and after implementation.

We looked into Kugamon because the capabilities of the standard Salesforce order functions provided were not going to work for us. The main reason we needed Kugamon was for the tiered pricing, but we were so happy that it does so much more! This software does EVERYTHING we need it to. Kuldip always went above and beyond and was a pleasure to work with. I would highly recommend this software!

We went live with Kugamon a year and a half ago, and we've had the pleasure of being able to watch Kugamon grow its team along with its business during this time. Our Customer Success Manager is instrumental in nurturing our relationship and actually makes it feel like a partnership. Furthermore, the level of expertise with Professional Services (Kugamon Administration) is so worthwhile for heavier projects. The Kugamon Administration expert we work with is truly an expert on the product and with Salesforce. With any sizable app from the AppExchange, I always recommend that if you are going to manage the app yourself, you should be a Salesforce Administrator with at least a 201. If you are, you will soon feel quite comfortable with managing this app in your org, and you'll also have a good feel for when to engage the Professional Services. I've been working with Kugamon for a year and a half, and I feel like a solid administrator of it and have full confidence in the Support team and Kugamon Administration team.

We've had the Kugamon app for about a year now and we couldn't be more pleased. The quote to order to payment flow is smooth and they've even coached us on a custom API and extensions for the Salesforce CRM. But what has been the best part of Kugamon is the customer service. I rarely experience the level of care and attention that Kugamon gives from any company in regards to questions, concerns, needing assistance, or just a sound board. The customer service alone has made Kugamon well worth it.

We're a startup that is pushing the edge of hands on learning for education institutions. When we contacted Kugamon, we needed a quote to order process that pointed us toward a future using salesforce as our primary system of record.

Kugamon was the first step we took to get us effectively going in the right direction. They served up Quote to Order quickly and were able to outline our business processes in concise conference calls detailing flow charts and where the kinks were in our process. They actively pursued solutions and added some functionality based on our feedback. Very impressed with Kugamon as a quote to order solution especially if you're trying to wean your company from an entry level/small business product and move into an enterprise solution.

Kugamon has consistently exceeded my expectations time and time again. The functionality is robust and extremely malleable based your specific use case. They are very receptive to customer feedback and you consistently see that functionality make it into future releases. (Which are quite often!)

Kuldip, Victoria and Sahn have always been readily available, helpful, and continue to provide fantastic insight on how to get the best use out of their product.

If you are looking for an application to remove all the headaches and frustration from the Quote, Order, Invoice and Payment process of Salesforce, look no further. This solution has it all.

Johnson & Johnson Health and Wellness includes multiple companies in one SFDC org. Kugamon was able to meet the unique needs of each including unique invoices, payment methods, security access, etc. Kugamon's configurability allows us to make a complex org and product structure manageable for our sales and operations staff thru the ordering, shipping, invoicing and payment process. Kugamon's support, with their quick response and innovative solutions, always meet the business challenges we bring to the table. Kugamon rocks!

We used Kugamon from the very beginning while still in the start-up phase. Kugamon's product and especially support teams have helped transform our small start-up into an industry-leading software company. This would not have been possible without Kugamon's ease of use, powerful features and ability to customize their tool to fit our sales process. I definitely recommend Kugamon to simplify the OTC process and quickly take over your industry's marketshare. Kudos to Kuldip and his team!

It works exactly the way it is supposed to. Definitely invest in the training, without it you might be lost, but the Kugamon crew is pretty honest about that up front. It is crucial otherwise it could be frustrating assimilating to the product. Get training on the product and it works like a dream. If you have any kind of support issue, the service is top notch. Your problem will be solved no question. But training definitely would make both their lives and your life easier. Don't skip out on it.

Kugamon listened to our specific needs across a complex ORG and developed an easy-to-implement solution to Opportunities, Orders and Payment processing.

Even more impressive, was the the service and support provided directly from the founder and CEO is personal and prompt. Training provided was clear and easy to follow and support issues were addressed promptly and completely.

Never did we feel like we were not listened to and were treated like a Fortune 50 company, although we are a small business.

Kugamon helped us automate a number of items, like billing, creating renewal opportunities, sending quotes, etc. that were proving both tedious and hard to standardize. I also have to mention the incredible support they provide and customization they have done for us. Whenever we ask a question or raise an issue the response is fast and thorough. Definitely give them a look.

Kugamon has designed for us a very complex solution to manage our mining business processes. Kuldip and his team are very knowledgeable about Salesforce and they took the time to understand what exactly our requirements were through many conference calls and process proposals before we moved to the implementation stage. Kugamon responds to our matters quickly and helps to walk us through solutions efficiently.
In terms of customer service, they take the time to look after our questions and is always able to provide us with an easier solution if available. We would recommend Kugamons services to another company looking to customise their Salesforce platforms.

1) Application is decent and helps me in my day to day operation. There are definitely some holes that can be annoying.
2) Training is limited
3) Support is absolutely the worst I've ever experienced on any level. Be prepared to have your intelligence insulted and be verbally attacked by your vendor should you dare log a support case for help. There are times where your scheduled call is missed with no heads up and you are informed that they "didn't have time to read your case ahead of time" once you get them on the phone." Overall lack of professionalism.

3.15.17: Post review, Kugamon has been actively working to improve the relationship and informed that they will provide better support going forward. This is much appreciated, so I am changing my review from 1 to 2 stars. I look forward to seeing improvement.

Jobscience is a Salesforce ISV that builds and sells Recruiting Solutions on the Salesforce Platform.

After researching the AppExchange and considering options such as Zuora, SteelBrick, and Apttus, we selected Kugamon. There are many reasons why we made this choice but what convinced us was 1) the overwhelmingly positive feedback we received from current customers of Kugamon such as IBM and Five Star Professional, and 2) as a Salesforce ISV that is committed to the Salesforce Platform, it was important to us to find an app that leverages Best Practices on Salesforce.

We currently use Kugamon and its Subscription & Renewal Management function to meet our business needs and have been pleased with the results. Kugamon understands that every business is unique and has been there every step of the way during our complex implementation. Each time we have had a question or issue, their Support Team has called back almost immediately to help us address our concerns which has always reassured us that we are in good hands. In fact, there are times the Kugamon Support team is available so quickly to help resolve our questions that I have to ask them to wait until later when we are able to spend time working with them on the issue.

With Kugamon, we have reduced our quoting cycle time by approximately 45 minutes per quote, simplified and removed significant numbers of unnecessary products from our price book, automated our renewals, improved our pipeline visibility, resolved complications working with foreign currency, and gained better insight into our outstanding receivables -- in addition to improvements we have achieved on many other critical business processes.

I would highly recommend Kugamon to any business, especially those committed to the Salesforce Platform. The quality of their App and lighting fast customer support make them a pleasure to work with.

We have a product based B2B wholesale operation with a direct to consumer web channel. We had been using Salesforce (SF) as a standalone CRM System and QuickBooks (QB) Premier Desktop Version for accounting and inventory management. The requirement was to have all quoting, sales order placement, invoicing and shipping native in Salesforce and then to integrate CRM and ERP systems to have all data connected in close to real-time. Kugamon had the most complete solution for quoting to invoicing, meeting most of our requirements right out of the box.

We integrated Zenkraft (UPS shipping) to Kugamon in order to have all tracking information in our invoices and shipping notifications to customers. We also connected Shopify, which we use for our direct to consumer web channel, so that the web orders flow directly into Kugamon. All our orders start their fulfillment process in the same location in Kugamon/Salesforce and can be followed by sales up to the point where an order is shipped and paid. Each account has the complete record of quotes, invoices, shipments and payments.

The entire application in salesforce was integrated in close to real time to our web store and to QuickBooks. This 3-way integration consisted of the integration of SF with QB, SF with Shopify (web store) and QB with Shopify (for inventory updating).

We have been using Kugamon for one year and are extremely pleased with the software. Kugamon is a great product as is, but also has incredible flexibility when it comes to adapting it to existing procedures. Potential customization is almost unlimited and the team at Kugamon is well versed in making it happen.

I cannot emphasize how satisfied we are with the results and the implementation experience.

Thanks to Kuldip and the Kugamon team!

We've been a customer of Kugamon for over a year now and they've been an outstanding partner for us here at Five Star Professional. Knowing that we had a complex project involving many parts of our company we engaged Kugamon through their business process review and came up w/ a plan to build a scalable platform for us to grow with. The project was a huge success and we've seen significant improvements in our efficiency placing orders and tracking them through fulfillment.

The post project and continuing support has also been excellent. I would highly recommend the team at Kugamon to anyone considering integrating order processing within Salesforce.

We’re currently using Kugamon’s Subscription & Renewal Management Add-On to process our renewals and it is a substantial improvement from our previous manual methods. We no longer need to manually track when to send out renewal emails as Kugamon sends these notification emails automatically. Additionally, Contracts and Renewal Opportunities are also seamlessly created when Orders are approved.

These automations have allowed for greater convenience and made our renewal system less error prone. We no longer need to dedicate as many man hours in tracking mundane tasks and clients are notified on time by the system. The possibility of any small task falling through the cracks is null.

I would highly recommend Kugamon’s Subscription & Renewal Management Add-On if you want to streamline your renewals system. Also, I should add their Support Team does an amazing job at responding to any questions/ issues we have in a timely fashion.

Due to our new business requirements, we were not able to use the standard Kugamon quote format and layout. We had frank conversations with Kugamon and they were willing to help customizing the quote interface and outputs. This normally would be done for additional fees, but to help us move forward, Kugamon was able to do the work at no cost to use. I really appreciate the commitment to customers that Kugamon has shown

We've been using Kugamon for over a year now and have been very pleased with how it has positively impacted our Sales Process.

Previously we used an Excel based solution that was convenient but lacking. Users could create Part Numbers on the fly and it was difficult to determine levels of discounting. No more.

We can now create Quotes with current Part Numbers, have transparent discounts, and implement Approval Processes. Furthermore, the resulting Quotes are professional looking and accurate.

I've implemented other CPQ tools and know that implementations can be taxing. Kugamon was there with us throughout the process; they helped us make necessary changes, and steered us clear of making preventable errors.

Looking forward, Kugamon has included functionality that we can implement for Orders and connecting to our Finance systems.

I look forward to continuing the journey with Kugamon.

Looking to grow your company and increase your sales, Kugamon's app is the best app to enhance your Salesforce. Kugamon easily integrates your whole process in one app, from Quotes, Orders, Subscriptions, Invoicing to payment processing, it does it all! The interface works seamlessly with Salesforce and can be adjusted to fit your business needs. Our company has been steadily growing and Kugamon, with its new versions and enhancements, has kept up with our ever-changing company.

We’re a software company and offer products, subscriptions and service projects all over the world. This app has addressed all our business needs and we’re only using the basic version. I strongly feel that this app can work for any business structure.

The design and real-time application of Kugamon has increased our selling capabilities, operational capabilities, and customer, reseller, and support interfacing. Our professional reputation has jumped tenfold as the customer interaction with this app is delightful. Customers have told us how easy and professional our process has become since we integrated Kugamon. The professional quotes and invoices speaks for themselves, even making a payment is a delightful interaction for our customers.

Not only is the app stellar so is Customer service. With everything being automated it’s nice to speak to a human being and get answers to your questions. You can tell that Kuldip and his team care about their product. Kuldip and his team are professional, approachable and wonderful to work with. Their support team can be easily reached and are attentive to your needs. They give you the impression that you matter, a feat in this day and age where customer service has dwindled. If you want to invest in an app that works and will continue to work for years to come, I cannot express how much Kugamon has helped our business to grow, best business decision we’ve made.

Kugamon's intuitive package is a natural fit for our business, easily extending the functionalities of Salesforce and allowing us to integrate order, billing, payment and renewal processes in a single and seamless system. Our old process was manual and cumbersome, and with Kugamon we've been able to shorten the life cycle of a sale, so our reps are extremely happy. Thanks Kugamon!

Excellent app and the Kugamon team was very helpful during the installation and setup process. Our order, billing and renewal process can now be managed natively on Salesforce. I would highly recommend Kugamon.

I used Kugamon with my last business and I'm happy to use it again. Kugamon has gone to great lengths to ensure our satisfaction with their app, from training our team to customizing the app for our specific order management needs. Our team is extremely satisfied with the app and looking forward to automating our billing and renewal processes.

We recently started using Kugamon to manage our subscription orders and renewals. Our previous process was extremely manual, tedious and unscalable. Kugamon has saved us so much time and headache. I would definitely recommend this app for any company looking to implement a customized and seamless order management tool. Great package and their staff is extremely helpful!

I run Sales Operations for CipherCloud, Inc. and when I joined the company one gap in sales process and infrastructure our field organization suffered from was lack of a proper quoting tool. After some internal investigation, I was given a referral to Kuldip/Kugamon from a co-founder of our company. I called Kuldip and was very impressed with his teams ability to quickly respond and prove their technology could solve our relatively complex quoting requirements. Kugamon's tools are high quality, scalable, well designed business solutions. After working through design, development and testing with the Kugamon team I deployed the Kugamon quoting tool (which is very well integrated in SFDC) to our worldwide sales team without issue. The couple instances where I have interacted with the team on the support side have been just as pleasant and impressive.

I am happy to endorse Kuldip and the entire Kugamon Team!! JOB WELL DONE!!

I can't speak highly enough of the Kugamon product, as well as the entire team that helped us deploy and roll-out the solution over the last few months. I've been truly impressed with the agility of the product - our price-book is highly complex, yet Kugamon was able to handle most of our requests seamlessly out of the box. The team came up to speed with our business processes extremely quickly and was able to leverage their knowledge to recommend improvements that streamlined our internal processes. THANK YOU TEAM KUGAMON!

The level of service you receive from this team is amazing. Kuldip, Michael, Heather and Kevin have gone above and beyond to ensure our install was a success. They took our manual quoting process and turned it into a seamless and automated process within Salesforce. The app itself is covers a lot of ground - quotes, orders, rev rec, subscriptions, payments, invoicing. Being able to pick and choose which functionality you want to use and having the ability to customize it to your specific process was the reason why we selected Kugamon.

Getting 50 sales people to use a new quote tool was no easy task but with Kugamon's help and expertise, we were able to roll out a highly customized tool that was easy to use.

I recommend this app to any company looking for a customizable app that comes with a great team!

First, I was so impressed and appreciative of how Kuldip, Heather and Michael supported me through the installation process and changes we needed to accommodate our business structure. They were definitely patient with me, when maybe they shouldn't have been. What a great team they are!

I will be rolling out the new system to our Tools and Services Division soon. I have been testing the capabilities with our requested changes for weeks. The functionality of this app will definitely give you the WOW factor and a return on your investment. Love the fact that it keeps opportunity, quote, order, and invoice linked together. You will not be disappointed with this AMAZING App!!!

After becoming disenchanted with our ability to customize the JDE Order Management module, we decided to pursue a Salesforce.com-based order management solution. Our sales and customer service processes were already being enabled by Salesforce, so it was a natural to include order management. We also had to choose an application that we could quickly implement as our tax service subscription on the JDE platform was running out.

We were able to implement the new solution in a couple of months, and we have customized it to our business over the past 2 years, including a streamlined page to add line items to an order. We have also integrated Kugamon with our e-commerce platform so our web orders turn into Kugamon orders and flow all the way into our ERP.

The fact that Kugamon is native to the force.com platform gives us incredible options for customization and integration with other systems. If you are already on the force.com platform and are looking for an enterprise order management solution, this product should be on your short list.

We have been a Kugamon user for 3 years. We did not need many features when we started, but as we have grown we consistently look to the Kugamon team to help us customize to ease our growing pains. A solid product that allows workflows to be created to match our business process. The support has been excellent.

Kugamon is always very responsive. The interactions are friendly and helpful. Very pleased with their support and services.

Our company purchased Kugamon in order to quickly and seamlessly invoice customers through an online order, approval, and payment process. Before Kugamon, we had purchased a competitors app and found it difficult to use even for our company Salesforce Administrator! Kugamon is a high powered package at an incredible value and we haven't experienced any issues/bugs at all. In addition to their quality product, their customer service is exceptional. Our questions are responded to quickly and their answers communicate they know and understand our needs. I would highly recommend their product!

Since the implementation of Kugamon, our sales staff has saved an enormous amount of time taking prospects through the sales cycle. The efficiency of this solution allows our sales team to cover more leads and ultimately close more business. Customers consistently compliment the professional atheistic of quotes/ orders as well as how convenient it is for them to make a payment. Implementation was unobtrusive to daily business and the employees are both friendly and knowledgeable.

We have used Kugamon for over a year and have been very pleased with the application as well as the team behind it. We have offices in the US, UK, France and Canada. The Orders to Payments application has allowed for us to streamline our global sales and collections process across our different offices and divisions all in one system. For example: We now have one system to create and manage Orders regardless of language and currency. Thank you Kugamon!

We are a Salesforce.com consulting partner, and after reviewing other apps, our client decided that Kugamon made the most sense for their business. Kugamon has been responsive to our clients needs and the functionality meets the needs for ERP and eCommerce. They have also partnered with us for client support.

If we could, we'd give Kugamon six stars! Kugamon has streamlined our order and payment processing, reducing the time to complete these tasks by at least 50%. Gone are the days of editing Word docs, PDF conversions and manual data entry. Everything is customized and automated for our business, and we couldn't be happier with the service. The team has always gone above and beyond to ensure all our needs are met. Thank you Kugamon!

We used Kugamon for about a year and were not using enough functionality to justify the price. During the uninstall phase, we ran into huge issues uninstalling the app due to some customizations made by my predecessor using an outside consultant. Oddly some of the folks at Kugamon were helpful in trying to show me how to uninstall it manually piece by piece while others just asked for more money to keep it running (with the threat of "losing all our data" made several times). Both the original consultant and Kugamon threw up their hands and said they had no idea how to remove this from our SFDC install.

In the end we ended up paying for almost 6 months worth of service when we weren't using any functionality and had to pay yet another consultant to come in and uninstall it. I would stay away unless you are sure you'll use it straight out of the box and will never uninstall it.

At SlideRocket, we were spending way too much time creating and editing orders for both new sales and renewals. This was due to the number of steps required for we used Word, Excel, E-Signature Apps, Quickbooks, and at times fax machines. And when an order required a change, albeit small or big, we had to repeat the entire order process. Going through a multi-step manual process each time does become frustrating.

With Kugamon, our multi-step process is gone. We can now send out orders with a single link, and make changes to the order in real time. The team at Kugamon was able to meet our aggressive go-live timeline and help us get up and running quickly. The Kugamon app is seamlessly integrated into Salesforce and our sales team has adopted it right away. Moreover, whenever we have any questions the team at Kugamon has been very responsive and helpful. Overall Kugamon Orders to Payments is the absolute best order and billing tool for Salesforce.

My company has been using Kugamon for about four years, and it has become an integral part of our workflow. Our order fulfillment process is quicker and more streamlined than ever. Many helpful customizations have also been put in place. If anything does go wrong Kugamon support is incredibly responsive and there's never been a problem they couldn't resolve. I highly recommend this app.

A nice package, adaptable to any order-taking needs.
Support staff is very helpful, customizations available

We originally purchased Salesforce to empower our sales staff. However, soon after we realized we wanted them to do more within Salesforce. Soon after we purchased Kugamon and have been delighted ever since. The app has now scaled to our entire sales team and we are looking to expand to other operating units . The team at Kugamon is truly amazing. Our implementation consultant made the implementation a breeze and allowed us to focus on the things that matter - Sales. Whenever we have a question the Kugamon Support team gets back to us immediately - really a rarity for an enterprise software company of today.

Thank you Kugamon!!!

Kugamon has fulfilled all of our needs and then some. Their staff is very friendly and has a ridiculously short response time to support requests(within half an hour in most cases). Kuldip and his staff have truly met our needs head on and are always willing to help out. Would definitely recommend this to anyone wanting to track orders/invoicing in salesforce.

Kugamon O2P is exactly what we needed. Now that we have built some custom workflows and reports on top it, I know the state of every quote, online order, invoice and payment immediately. It allows us to be much more proactive in running our business than wasting valuable time in reaction mode. A key part of Kugamon O2P for me is the support. They are responsive, helpful and clear. They make me feel like I am their only customer. I love that!

This is the best Order management App. not only because of its great usability but because they listen to our problems and produce fixes sometimes in the same day. They worked with us to fix all of our problems and are always open to add new features. I highly recommend this app, even if doesn’t have all you want they will find a way around to make it happen.

Thanks,
Alex

Every time, we experience a problem whether it be human error or a glitch in the system they are always right on top of it, making us feel very important to them. They always answer every question we have in a timely and thorough manner. There have even been times when they have updated parts of the app specifically for us. We are very happy and pleased with our decision to use Kugamon.

Our business is based in Bali so timing is important to us. Kugamon is always quick to respond, sometimes in minutes of a problem.
Our problems are always handled in a quick and easy manner and they always make us feel important.

As of August 1 we are no longer posting account level detail to Quickbooks so we are relying on Kugamon/SFDC for all the transaction level detail for billing, A/R, etc. We are getting into our busy season and everyone remains very excited about Kugamon and the Force.com platform. Now that we have worked out our operating procedures I too must say it is running exceptionally smoothly and requires almost none of my time. This is a huge improvement from where we were before Kugamon/SFDC and I can't thank you enough for the help getting us up and running. I look forward to working with you to leverage the innovations from Kugamon/SFDC.

I totally recommend Kugamon. The product is fantastic and support is easy to reach and willing to go the extra mail. Salesforce is infinitely better because of Kugamon.

From the first moment I contacted Kugamon my experience has been a good one. From sales to training to flexibility in design - Kugamon has carefully considered their overall package. The application has far exceeded expectations and has enabled me to be operational much sooner than anticipated. Keep doing what you do.

Our company has just recently bought the Kugamon App and while we are yet in the setup I can already see and appreciate how it will simplify and streamline many of our processes!

The team is very professional and dedicated - especially across borders and timezones. Never had to regret the decision of buying a non-german bases app.

Two thumbs up!!

Hans

Senior Process Manager at sevenload GmbH, Germany

As a new user of Kugamon, and a fairly basic user of SalesForce in general, I find Kugamon to be a very nice add-on overall. It's much easier to use than Salesforce alone and I wouldn't be caught dead without it!

This is what we were looking for in order to automate and inform every department of what is coming down the pipeline and it really helps streamline our business and makes for much more informed employees. It allows us to be proactive instead of reactive. We would recommend their product to everyone!

After working with the program we found that it was not able to be customized to keep up with changes in operation. There was things that we overlooked initially and things that the system just can't do for us.

As an implementation partner, we've seen our fair share of tools designed to manage orders and payments in Salesforce and none of them compare to Kugamon. I highly recommend it to any business looking to drastically improve their order management and payment processing capabilities.

My firm just recently finished the install and the training... From what I can tell so far, and all the samples I have used the apps for, this is definitely going to streamline my monthly invoicing process... I no longer have to keep track of the dozens of invoices that went out, whom is late, who has paid - I simply have a dashboard that is grabbing that invoicing information and the sales rep if there customer has not paid, etc (it is much better when you salespeople get commission once the payment is received - therefore they still care :) )

There have been a few minor issues - but I had zero issues contacting someone at Kugemon to immediately resolve or give ideas on how to address...

For that - you get 5 stars guys - awesome product...!

It’s not often that an application comes along that really makes sense. Kugamon is that application it’s a natural fit into the entire business process and the Sales Force Application. Prior to implementing Kugamon we relied on QuickBooks to generate invoices and MS word to generate quotes. It was a very cumbersome process and impossible to track. Now in seconds I can take an opportunity to a quote then to an order. Although I am over simplifying the process Kugamon makes it extremely easy to generate all the above steps several times when necessary depending on how often a potential customer makes changes to an order. They have included several well thought out features to save time including the ability to clone previous quotes and orders.

Kugamon has allowed my business to completely automate my invoicing process. Being a subscription based business I need to send out monthly invoices and track account payment information. Kugamon allows me to pre-generate invoices and Sales Force allows me to easily setup work flows to send invoices, and reports to give status of invoices. Reconciling payments is now a breeze with enhanced payment terminal which allows you to enter any payment type through one interface. Payments that are received via electronic payment automatically update and post immediately.

Kugamon is well thought out and has helped my company save hours of time each month in quoting, invoicing, and most importantly getting paid. The product is backed by a very professional team which is committed to help and also enhance the product.

Orders to payments has simplified our workflow tremendously. We have cut our invoice generation process by nearly 75% per cent and streamlined our fulfillment by using the integrated Kugamon product definitions and salesforce's workflow. The Kugamon team has enabled us to smooth out our interactive touch-points with our customers by implementing professional looking client facing invoices and payment processes, at a fraction of the cost of the other solutions we have looked at. After over a year with the product, I can truly say that the Kugamon developers always strive to improve the customer experience. Thank you Kugamon.

We're using a highly customized Salesforce environment built on the Kugamon functionality, which allows us to integrate sales, marketing, operations/production and billing in a single system.

Kugamon does a great job of extending the functionality of SalesForce. It was easy to fit into our business processes. The staff are helpful and very reliable. What more can I say great software

Great job keep it up

Kugamon does a great job of extending the functionality of SalesForce beyond opportunities into quotes, orders and payments. The real benefit is the use of native SalesForce architecture, enabling clients to meet specific order processing requirements. Kugamon has been a real good fit for a number of our clients.

As a Salesforce Partner we have been responsible for installing, configuring, and manipulating a number of ERP suites for various customers. Many ERP applications are difficult to implement because they define the methodology for the customer versus the customer being able to define the methodology. I find Kugamon Orders to Payments to be an extremely well developed application that provides a partner like ClosedWon the foundation from which to launch successful E-Commerce and Enterprise Business Applications that deal with Quotes, Orders, Payments, Shipments, and Invoices.

I would recommend that you evaluate Kugamon for your self if you are looking for this type of solution.

Intuitive and flexible options have enabled us to create an integrated workflow which matched and adapted to our evolving business.

The Kugamon team has been very receptive to different ideas of payment workflow processing and invoice presentation. They have enhanced the application to meet all of the different challenges we have thrown at them.

Our customers see a professionally managed billing application and we have an integrated reporting with the rest of our Salesforce data.

Finally our company can create quotes, orders and invoices through salesforce.com with Kugamon. Before Kugamon it was a nightmare tying to create invoices and email them out to our subscribers/customers. This has really streamlined our processes and we don't have to leave salesforce.com to go into another system for invoicing or receiving payments!!!! Implementation and the interview process with Kugamon was super easy and contacting a real human being if you have a question at any time is easy.

Kugamon is also constantly updating to keep up with changes or new challenges that we, as customers, come up with on a daily basis. The investment for Kugamon has definitely been worth every penny for us and we've only had it for 5 months. Thank you Kugamon!

Our Company bought Kugamon mid-December 2009. At first the package was excellent with the bells and whistles for easy orders to payments within Salesforce.com. Kugamon helped us install the App into our org (for a fee!), and after working out all the bugs the system sort of worked but only by February 2010. For months many functionalities crashed, and simple things like Addresses longer than 80 characters would stop us from closing a sale (this has since been fixed!).

The big problem came when our business started growing. We developed a webshop, customers all around the world started ordering our products and the need for multi-currency came very quickly, as well as the need to integrate Kugamon into our webshop. Kugamon not-so-kindly offered to develop the multi-currency add-on for a hefty fee. In addition, Kugamon was the source of much dismay to our webshop developers (recommended by Kugamon) because the Kugamon support team was consistently slow to deliver. In the end, the webshop never got integrated and alternative, more flexible systems were sought and found! Our solution since May 2010 for international orders has been, quite to our dismay, Microsoft Word and lots of headaches.

Bottom line: Kugamon is an OK system for a small operation, and if you understand the logic behind the multitude of somewhat complicated flows, go for it. But if you need to ship product, print different types of invoices for customers and customs, produce shipping orders, integrate Kugamon into a webshop and sell products in different currencies, Kugamon is definitely NOT the best option.

Kugamon has allowed us to speed up the quote and order process. What used to take 5-10 minutes per order, now takes seconds. A very tight integration to Salesforce, combined with the ability to utilize so many data elements have made this tool indispensable in our Sales and Invoicing efforts. With all the power and sophistication Kugamon offers, the application is still very easy to use and administer. We were able to set up everything under an hour. Customer Service, Price, and Intuitive Application make this a no-brainer to buy!

Kugamon has been a tremendous help in shorting the life cycle of a sale. We purchased Kugamon to allow for our client to EOrder. This has helped us tremendously. Our clients can now just click a link and approve the order. Has helped our sales turn around much quicker. Also any time a question has come up they are very quick to answer and help out in any way.

excellent app, with a focussed team running the company
been using the system for several months
upgrades and releases are addressing our needs as we grow
we regularly find more and more use from the app as our company expands and we are able to maximize the utliity of the various features
integrates seamlessly into Salesforce and allows us to create custom reports exactly the way we need without mucking around, unlike other NON native apps.
-i highly recommend this app for small or large companies

We bought Kugamon because it allowed us to simply handle our payments process. It was easy to fit into our business processes. The staff are very responsive and we found the software to be completely reliable. We expect the renewals features to be extremely useful too. By far the best value on the app exchange. Great product, great service, what more could we ask for?

We started our search for invoicing and billing management apps with the notion we would need to use multiple vendors to meet our needs. Once we checked out Kugamon, it was clear they have the most comprehensive orders and payments suite on the AppExchange. Because of the variety and customizability of Kugamon's features, we were finally able to move our entire sales process to the cloud. Kugamon ended our search for invoicing and billing apps; they have exceeded all of our expectations. With all of our sales and payment data in Salesforce now, we are able to see our business activity in a whole new light. The team at Kugamon got it right!

Like most Cloud-based companies, we were allowing our customers to leverage the latest and greatest Force.com technologies, but our back-office processes were "old-school" to say the least. So, Kugamon is exactly what we needed to help streamline our quotes, invoicing and billing processes. Our quotes and invoices are now very professional and it is now very easy to send to our prospects/customers. Plus, we now have the visibility into who has been billed, who as paid, etc. Kugamon has allowed us to take our business to the next level by integrating the order and payment process into our existing Salesforce implementation and we saw an immediate ROI.

I have seen or used a good amount of Apps on the Appexchange and the Orders to Payments app is unbelievable. The complete order and billing management process can now be managed natively on Salesforce! The ability to take an opportunity all the way through a payment is awesome and the visibility Kugamon provides is second to none. Michael and Teno provide terrific support and are always extremely helpful. These guys really know how to build quality apps and are a pleasure to work with!!

This app delivers when it comes to billing cycle. its a turn key complete solution and we are happy with the incredible support they provided us.

Love, love, love Kugamon!! We tried Glovia and the others, but they were either missing core features, not built on Force.com (just a window into another loosely integrated app), or they were way to hard to use. Great job guys, I wouldn't be surprised if Salesforce acquires your IP, and finally gets core Salesforce CRM ERP.

I have searched the market for more then 3 years to find such app.
I bought Salesforce because of Kugamon
I'm glad the app looks and feels just like Salesforce.
The people there are great to work with and they really want me to be successful!
Thank you Kugamon!!!

As promised, Kugamon does an excellent job "filling the gap" between Opportunities and Support. We highly recommend Kugamon for tracking quotes, orders, payments, and shipments. If you are doing e-commerce, then Kugamon is for you!

The application is simple enough to get up and running quickly yet powerful enough for even the most challenging applications. In addition, their 100% force.com application is incredibly easy to customized and expand.

Kugamon fits a niche that's been greatly needed on the AppExchange. It's the only application that supplies a , closed-loop process through Opportunities, Quotes, Orders, Invoices, Payments and Fulfillment. The user flows and functionality are very well thought out and even allow you to mix & match their modules based upon how you sell (e.g. collect payments against Orders and/or Invoices).

Arrowpointe just started using Kugamon and we are very happy with it. The administrative options available are vast and cover the different ways we sell. The designers/developers did a very good job of separating the business rules in the system as it pertains to the sales of Products vs. Services.

Arrowpointe is a services-based business and Kugamon fits that model very well. Whether we are billing for our AppExchange applications using seats per month or system-wide licenses Kugamon handles it. Billing for Consulting services is equally simple.

It is fantastic to be able to utilize third-party payment providers like PayPal and have those payments automatically reconciled with my Quotes/Orders/Invoices when those payments are made.

Kugamon delivers a very efficient billing process, a professional customer-facing experience and will probably pay for itself simply in the amount of time it will be saving us.

As an AppExchange ISV Partner ourselves, I really respect the design approach Kugamon took towards the application. It is extremely well thought out and I am learning a lot just by investigating the approach they took to implement their functionality.

Bravo!

As a Salesforce Admin since 2004, I have tried and used, via the AppExchange, a number of the free and paid order processing applications. None of them compare to Kugamon Orders to Payments whether for it is completeness, ease of use, or overall flexibility. Those other apps brought me hassle and frustration with their poor design, incomplete functionality or illogical application behavior. They don’t even come close to what Kugamon does. The product is well thought out, logical and matches my business needs exactly with no modification.

With billing mapped straight into Salesforce - a process that took hours before really does only take minutes now. Experienced Salesforce users will appreciate the significant time savings such as single click Order Generation and automatic Invoice creation. PDF. Mac users will appreciate they can use Safari to do this because there is no need to do Mail Merges with Microsoft Word.

My business is a service business, and we just added credit card payments. With Kugamon setup, you don’t even have to log into your payment processor for you can manage it right within Salesforce. Prior to Kugamon, I had to have many applications that didn’t always work together. Now I have one system that is designed to work seamlessly with my entire sales process by adding to my Salesforce Leads and Opportunities: Quotes, Orders, Invoices, Payment Receipts and Shipments.

As my business grows, I know when I need a web store Kugamon will work just fine for it can capture online orders. Kugamon is that flexible!

Furthermore, the folks at Kugamon are friendly, responsive, and driven to make sure folks like me are successful doing more with Salesforce CRM. They are proactive, and monitor the system for any issues. They respond to my needs rapidly not with automated systems but with real people who care! It is old school service in a high tech environment, a rarity in this day and age.

Best Regards,

TC